FAQ
Do you ship outside of the UK?
Absolutely. Postal prices for many countries are detailed in the Etsy shop, but if you are in another country email me at suzannemossbooks@gmail.com and I will send you a quote.
Can I personalise the message in the book?
Of course! Just send me a note with your order.
How long does it take to deliver?
We will get the item in the post within three days of order. In the UK it will be sent as second class mail which should take another two to three working days. If you need your parcel in a hurry let me know and we can send on a quicker service for an increased fee.
Why are you selling through Amazon and Etsy and not through your website?
Amazon manage the printing and distribution of books. I use Etsy for other items as it is secure for me and for you.
Who makes your merchandise?
The bookmarks are made by Sue, the postcards are designed by Sue and printed professionally, and the pin badges are laser cut by an awesome small business in Ireland called The Dribbly Yak.
Are your products sustainable?
The products are made from sustainable materials wherever possible. The leather comes from offcuts in small business manufacture, the cork is a renewable source from Portugal, the badges are made from wood and the packaging is all largely recycled and recyclable.
Will I have to pay customs fees in my country?
Good question – and we can’t provide answers for all countries. If you are outside the UK it is worth checking this.
I have an idea for some other merchandise I'd like - will you consider it?
OF COURSE! Email me at suzannemossbooks@gmail.co.uk and it’ll go into the pot for potential future development.